Privacy Policy
Effective Date: 17/08/2025
Last Updated: 17/08/2025
1. Introduction
Imperial Houses Real Estate (“we,” “us,” “our,” or “the Company”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website imperialhouses.co or use our services.
2. Information We Collect
2.1 Personal Information
We collect various types of personal information necessary to provide comprehensive real estate and related services, including but not limited to:
- Contact details (name, email, phone, address)
- Identity verification documents and information
- Financial information and documentation required for property transactions
- Property preferences and search criteria
- Travel booking preferences and requirements
- Communication records and correspondence
- Transaction history and related documentation
2.2 Technical Information
Our website and digital platforms automatically collect technical data through various methods to enhance user experience and service delivery:
- Device information, IP addresses, and browser specifications
- Website usage patterns, page interactions, and navigation behavior
- Location data when permitted by device settings
- Performance analytics and user engagement metrics
- Marketing attribution and conversion tracking data
2.3 Cookies and Tracking Technologies
We employ multiple tracking mechanisms and data collection tools to optimize our services, understand user preferences, and deliver targeted marketing communications. These may include various analytics platforms, marketing pixels, conversion tracking systems, and user behavior analysis tools.
3. How We Use Your Information
3.1 Service Delivery
- Facilitating property transactions, rentals, and management services
- Processing travel bookings and accommodation arrangements
- Providing property valuations and market analysis
- Coordinating financing assistance and professional services
- Maintaining comprehensive client records for ongoing service provision
3.2 Communication and Marketing
- Sending property updates, market insights, and promotional materials
- Providing customer support through multiple communication channels
- Delivering personalized service recommendations based on preferences
- Marketing campaign optimization and audience targeting
3.3 Legal and Business Operations
- Maintaining records in accordance with regulatory requirements
- Ensuring compliance with applicable laws and industry standards
- Processing legal documentation and contractual obligations
- Supporting business analytics and operational improvements
4. Information Sharing and Disclosure
4.1 Authorized Partners
We may share your information with carefully selected partners and service providers essential to delivering comprehensive real estate services, including:
- Financial institutions and mortgage providers
- Legal professionals and notary services
- Property developers and property owners
- Travel service providers and booking platforms
- Professional service providers and consultants
- Regulatory authorities when legally required
4.2 International Operations
Some information processing may occur through our international network of authorized professionals and technical infrastructure to ensure optimal service delivery and data redundancy.
4.3 Business Operations
Information may be shared in connection with business transfers, mergers, or acquisitions, subject to confidentiality agreements and legal protections.
5. Data Storage and Security
5.1 Storage Methods
Your information is stored across multiple secure platforms including cloud-based systems, professional-grade customer relationship management platforms, and secure company devices operated by authorized personnel.
5.2 Security Measures
We implement industry-standard security protocols including:
- SSL encryption for data transmission
- Encrypted storage systems for sensitive information
- Professional cybersecurity monitoring and protection services
- Access controls limited to authorized personnel
- Regular security assessments and updates
5.3 Data Retention
Client information is maintained in our secure archives for the duration necessary to fulfill legal obligations, provide ongoing services, and maintain comprehensive transaction records. Specific retention periods vary based on transaction type and regulatory requirements.
6. Communication Channels
We maintain integrated communication systems connecting multiple platforms including email, instant messaging services, social media channels, and direct communication tools to ensure seamless client interaction and support.
7. Your Rights and Choices
7.1 Data Access and Control
You have the right to request information about the personal data we maintain about you. Such requests should be submitted directly to our office through official communication channels.
7.2 Marketing Communications
You may opt-out of marketing communications by contacting us directly via email or messaging with your specific request. We will process such requests promptly while maintaining necessary service-related communications.
7.3 Data Correction and Deletion
Requests for data modification or deletion can be made by contacting our office directly. We will evaluate such requests in accordance with legal requirements and business necessity.
8. International Data Protection Compliance
8.1 Georgian Data Protection
We comply with all applicable Georgian data protection laws and maintain standards consistent with local regulatory requirements.
8.2 European Union Compliance
For clients subject to European Union data protection regulations, we maintain enhanced privacy protections and comply with applicable GDPR requirements, ensuring appropriate safeguards for EU resident data processing.
9. Third-Party Services
9.1 Social Media Integration
Our platforms may integrate with social media services for enhanced user experience, authentication, and content sharing capabilities.
9.2 External Service Providers
We work with various vetted external service providers to deliver comprehensive services. All such partnerships are subject to confidentiality agreements and privacy protection standards.
10. Travel Services Data Handling
For travel booking services, we collect necessary booking information and may coordinate with travel service providers to ensure accurate reservations and handle any service discrepancies or corrections.
11. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Updated policies will be posted on our website with revised effective dates.
12. Contact Information
For privacy-related questions, concerns, or requests, please contact us:
Imperial Houses Real Estate
Address: Giorgi Akhvlediani St. 23, Tbilisi, Georgia
Phone: (+995) 550 055 510
Email: info@imperialhouses.co
Website: imperialhouses.co
13. Consent
By using our services and providing your information, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.
This Privacy Policy is designed to ensure transparency while protecting both client privacy and business operations in accordance with applicable laws and industry standards.